All payments are due upon receipt. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped. If no payment is received, your items will still be available to other shoppers and as such may sell out.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. Shipping costs may double if shipping internationally. If an item is damaged during shipping, seller will not be held responsible. Please note: Due to Covid-19 ALL shipping times are extended by all carriers and as such any items considered Lost will not be refunded until AFTER 45 days.
Due to the personal nature of facemasks, they may NOT be returned or refunded. Exceptions for replacement will be at the sellers discretion.
Items are entitled to be refunded or returned based on complaint at seller’s discretion. NO returns or refunds on ANY custom orders.
If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis. Alterations will be accepted but buyer must cover all shipping.
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Any complaints about items or seller may be sent to our support team: email@example.com. There is no guarantee of a resolution. Each case will be looked at individually. I will do my best to resolve any issues.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility. Facemasks are understood to be non medical grade & designed to be comfortable for wearer and protective to the extent of fabric face coverings. You wear at own risk, these facemasks have been shown to help reduce spread of Covid-19 but seller does not have medical knowledge or guarantee you won’t get Covid. Wash your hands, wear your mask!
These terms and conditions are subject to change.